Covid-19 Update: Our Commitment To You

Covid-19 Update: Our Commitment To You

UPDATED on 24th March 2020:

All Nathaniel Cars Dealerships Will Be Temporarily Closed For 3 Weeks

In accordance to the government mandatory recommendation, all our dealerships will be temporary closed for 3 weeks.

Although our premises are closed, we are still operating and working from home to keep the cogs turning so that we can still be able to help our customers as much as we can.

UPDATED on 18th March 2020:

Dear customers,

In the face of the COVID-19 outbreak, I wanted firstly to express my hope that you and your family are in good health and are doing everything you can to keep yourself safe and well.

Here at Nathaniel Cars we are rigorously following government guidelines as well as implementing many additional measures to keep our premises as clean and safe as possible for our customers.

Service & Warranty Work
If you have any service or warranty work booked with us, please be assured that our staff will be wearing gloves when they have to go inside your vehicle and all touch surfaces will be sanitised before we start work on the car and again afterwards.

Vehicle Handover & Part Exchange
If you’re due to collect a new or used vehicle but have been advised to self-isolate, then please get in contact with us (Bridgend 01656 662277 or Cardiff 02920 02025) so we can make arrangements to deliver your vehicle to you and collect your trade in, if required. Hopefully the experience will brighten up an otherwise dark time for you.

Our Staff & Your Safety
I can assure you that any member of our staff showing symptoms of Coronavirus will be sent home immediately and in the interests of safety those staff remaining in our dealership will be avoiding handshakes and close personal contact.

Those who are capable of working from home will be doing so in the coming weeks and while this may lead to delays in responding to your queries, please bear with us while we figure out how to make this challenging situation work for us all.

It goes without saying but just to reiterate, if you are exhibiting symptoms of Coronavirus then please follow all official advice and can we respectfully ask that we minimise the risk to our staff and other customers by postponing your visit to our dealership until you are well again.

Feel free to give us a call so we can make alternative arrangements and, more importantly, make sure you take good care of yourself and your family so you can make a speedy recovery.

For reference, here is the official advice from the NHS:

Our Commitment
Naturally, we will continue to monitor the situation and will update you if the situation changes but in the meantime please be assured we are doing all we can to ensure the safety and well-being of the Nathaniel family of which you are a hugely important part. We will constantly update this page.

As a local business in the community, we really value and appreciate your support of us as we look to support other local businesses and we want to thank you for your cooperation and understanding during this very difficult time for everyone.

Like us, I’m sure you’re looking forward to putting this dreadful situation in the rear view mirror but in the meantime, please take very good care of yourself and stay safe.


Wayne Griffiths

Managing Director